Membership terms

1. Operator, scope and version

These terms govern the free digital membership currently implemented under the Oceans Social Club trade name. No joining fee or recurring membership fee is charged by this version of the platform. Any future paid plan would require clear pricing and separate acceptance before it applied.

The service is provided by OCEAN S LOUNGE VALENCIA SL (NIF B05586888), whose details appear at the top of this page. Web and till sign-up record acceptance against this exact terms version and privacy notice version. Till evidence also records the language, order, time, source and staff account that collected it.

2. Eligibility: strictly 18+

Membership and access to the club are restricted to people aged 18 and over. You must give a truthful date of birth and present a valid identity document if staff ask to verify age. Creating an account does not replace the check at the door.

A false date of birth, attempted transfer of an account or refusal to comply with a lawful age check may lead to refusal of entry or suspension. No ID image is required by the current digital sign-up.

3. Account and member card

• Use an email address you control; login links are personal, single-use and short-lived.
• Keep the member QR/card personal. Do not share it or use another person’s account.
• Keep profile details accurate and tell the club if the account or email may have been compromised.
• The club may ask for proportionate proof before changing identity-linked information.

4. Access, reservations and events

Membership does not guarantee entry, a table, event capacity or continued service. Venue capacity, opening hours, house rules, reservations and lawful staff instructions still apply.

A reservation is pending until confirmed. Tables are held for 15 minutes after the booked time unless the club says otherwise. Event registration may move to a wait-list and a place may be promoted automatically when capacity becomes available.

Cancel as early as possible when you cannot attend. Repeated misuse, abusive booking patterns or serious no-shows may be addressed proportionately, but do not remove statutory consumer rights.

5. Points, tiers and discounts

• Points are an internal loyalty measure, not money, electronic money or a transferable asset.
• Eligible settled purchases can award points. Corrections, refunds, voids or mistakes may produce an audited correction.
• Lifetime points determine the tier; the spendable balance and lifetime total are different figures.
• The current-period balance expires on the cadence and date published in the member section. The lifetime total and tier do not reset. A policy change applies only from a future boundary shown by the service.
• The applicable discount is calculated by the server and frozen when the bill is settled. It cannot be exchanged for cash.
• The club may change future thresholds or benefits with clear notice. A change does not alter a bill already settled or remove rights already accrued under mandatory law.

6. Responsible use and house rules

Follow staff safety instructions, respect other guests and the venue, and do not use the membership for unlawful activity. The club may refuse or end service for dangerous, abusive, fraudulent or seriously disruptive conduct, applying measures proportionately.

Shisha and tobacco-related products carry health risks and are for adults only. Membership, points or promotional copy are not health advice and do not imply a risk-free product.

7. Service and optional communications

Transactional messages needed for sign-in, reservations, event places, receipts or account security are part of the requested service. Marketing and device push are separate and optional; refusing or withdrawing them does not cancel membership.

8. Suspension and ending membership

You may ask the club to close the membership. Information that must be retained for invoices, accounting, security incidents or legal claims may be blocked rather than immediately erased.

The club may suspend an account to protect people, the venue or the platform, or for a material breach of these terms. Where appropriate, the reason and a route to challenge the decision should be provided through the operational contact.

9. Consumer rights, law and contact

Nothing in these terms excludes or limits mandatory consumer rights. Spanish law applies without depriving a consumer of protections that cannot lawfully be waived. Any court clause must respect the jurisdiction rules that protect consumers.

Questions, account requests or complaints can be sent to hola@oceanssocialclub.com or by post to OCEAN S LOUNGE VALENCIA SL, C/ Vicente Sancho Tello, 25, bajo, 46021 València (Valencia). You can also ask for an official complaint form (hoja de reclamaciones) at the venue.